Monsoon Accessorize Limited is the owner of the website and responsible for any personal information you submit via our website or otherwise provide to us in store or by talking to our customer services team. We are a retail clothing company selling in specialised stores and online. We are an English company with registered company number 01098034 and our registered office is at 1 Nicholas Road, London, W11 4AN. We are notified with the UK Information Commissioner's Office under registration number Z8135089, and are regulated by the ICO. If you have any complaints about our security or handling of your personal data which we haven't been able to resolve with you via our customer services team - onlinecustomerservices@monsoon.co.uk, you can contact the ICO at www.ico.org.uk/concerns or by calling their helpline on 0303 123 1113.
When you shop with us online for the first time we'll ask you for certain information (such as your email address, name, address if you register an account or for a reward card, and where you purchase a product, your payment details) to make sure that your order and delivery go smoothly. Any information you hand over reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. You can see when you're on a secure page, because the address in your browser will begin with https instead of http. And you can sleep easy, because your credit card details are processed in the UK.
You can register with Visa and Mastercard Securecode through your card issuing bank. It will bring up an extra security window after you check out that requires you to input digits from a pass code that you'll have set with your bank.
When you choose to pay with Paypal, your financial information isn't even shared with us – Paypal handle the entire thing.
Remember to keep your Accessorize account password safe! We can help you to reset it now and then, but you'll need to make sure that it stays with you and only you. Giving it out can represent a security risk and Monsoon Accessorize will not be liable for any loss or damage that might arise from this.
Our primary goal in collecting personal information from you is to assist your purchase and to allow us to provide and suggest products that might interest you. In order to do this personal information may be collected from you in the following ways:
When you provide us with your personal information, we store it securely and use it for:
We disclose your personal information to our suppliers and processors including our group company Accessorize Limited, so that they can help us to process orders, provide administrative support, analyse our customer base to help improve our products and services. Where you have consented to receive newsletters and marketing our marketing agencies will also have access to and process your personal information on our behalf. In addition we may disclose CCTV footage to law enforcement if we are required to. Except for that, we don't share your information with any third parties except our suppliers who we've checked out first and who we appoint to work with us to provide services to you.
We only keep your information as long as we need to, for the purposes listed above. When we don't need it any more we delete it securely. Please note if you ask us to stop processing your information for marketing purposes, we may need to actually retain some of it to ensure your details are kept on our marketing suppression lists.
You have the following rights in relation to the personal information we hold about you:
You are required to be at least 16 years old to register an account or have a reward card so we do not intentionally collect personal information from anyone under 16 and no one under 16 should attempt to submit any personal information to us. Should we discover that any such personal information has been delivered to any of the sites, we will remove that personal information as soon as possible.
Most websites use cookies, and we do too, to keep offering you the best service. A cookie is way of transferring little bits of information from our website back to us, which means, for example, that we can see which pages or products are our most popular and then deliver more of the good stuff to you in future. There are a few different kinds of cookies and they each do slightly different things.
These simply enable you to browse our website and use all our functions, like your Bag or Account pages.
These help us to measure how the people on our site are using it, and we use this information to constantly improve the way we do things.
You know how when you land on our website from your laptop, the site knows that you're in your home country? That's the customer preference cookies hard at work. They help us to make sure your online experience is simple, easy and relevant to you.
We sometimes run online advertising campaigns, and, if we think you'll be interested in what we have to say, targeting cookies will help us to deliver that message to you. More importantly, they limit the amount of times you see any of our ads, so you don't get fed up!
It may be that there's a firewall blocking your access to secure pages. Some businesses or networks use firewalls to moderate the content employees or users can see. Try contacting your IT team to request access.
On most credit and debit cards, this code is found on the reverse of your card. Take the last three digits of the number on your signature strip – that should be it. On American Express cards, look for a four-digit number on the front.
If you're having issues with your password for this, you'll need to contact your card-issuing bank. We don't have access to any of your account information for Visa and Mastercard Securecode.
If you want to know more about cookies and what they're used for, check out the About Cookies website - http://uk.monsoon.co.uk/view/content/security-and-privacy. It will talk you through everything from the basics to how you can opt out of certain ones.
